Two evenings in a row, my DVR stopped working. The first night I called customer service, they did a remote reset and it worked again. Last night, that fix did not do the trick. The customer service rep told me I could either have a tech come out to the house or I could take my DVR to the CHARTER office and they would exchange the old DVR for a new one. Well, things usually are never as easily done as the customer service folks make it sound, but I unhooked the DVR this morning (no easy task located on top of fireplace under TV) and hauled it to the office. And within about 5 minutes, I was headed out the door with a new DVR and HDMI cable. The HDMI cable then allows me to re-hook the Wii to the new TV. So, not only do I have a new DVR that works, I also have my Wii hooked up again.
Amazing, I was expecting the worst and but ended up with the best.
Life is Good.